In this guide I will show you how to resolve the keyboard “not connected” issue in Logitech’s G HUB software. You can see below an example of the issue. My keyboard is plugged in but the program does not recognize it. This root of this issue stems from security features in some of the newest Mac OS software. So in order to resolve it we will need to change some permissions.
Quiting G HUB
The first thing we need to do is make sure the G HUB application is not running. Now you don’t have to do this first, but once we change the security settings we will have to restart the program. Might as well get it out of the way now.
To quit the program go to the top right menu on mac and click the G icon, then Quit.
Security Settings
Next we need to edit the security settings. To start go to the Apple icon on the top left then click on System Preferences.
Once the pane opens we need to click on the Security & Privacy option.
On the left hand menu scroll to the Accessibility option and click on it.
At this point we should be able to see that the Logitech G HUB app is not selected to have control of the computer. It is important to make sure you trust a program before giving it control of your computer. In this case, I feel it is appropriate, this software is allowing us to customize our keyboard. It also includes writing macros that that the software can execute when using the keyboard and software combination. Because of this observation it makes sense to me why they need this permission.
Now we can select Logitech G HUB so that is has permission. If your settings are not unlocked (the app names are grayed out) you will need to hit the lock icon on the bottom left. Then supply your username and password for your computer to unlock. Always makes sure to re-lock this once you are done making changes. You can lock the settings again by simply clicking on the lock again.
Select the Logitech G HUB app and make sure it has a check mark by it. This gives the app permission to control the computer.
Results in G HUB
Now that we have changed the security settings, all we need to do is open up the Logitech G HUB software again. If you can’t find it in your applications folder, just use cmd + spacebar then search for it by Logitech G HUB.
Once the program opens up, you should see that the Not Connected message no longer displays underneath your keyboard.
Further, you can now click into the keyboard and adjust your settings! As you can see it was easy to solve the G HUB keyboard not connected issue. Leave a comment below if this worked for you, or any modified instructions to help others visiting this page!
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this still didn’t work for me. Keyboard input works fine, I just wanted to set up the G key shortcuts
I’ve been getting feedback that this has worked about 50% of the time for people. I’ve been trying to figure out what the missing step here is for those who it does not work for. Are you using Big Sur? Seems like that is common for some that can’t get it working.
I have found that in addition to accessibility, when I added GHub to “input monitoring” suddenly my G512 is active and fully functional on IMac running Bug Sur.
Thanks for the feedback! I hope this is the missing link for other who continue to have troubles!
I added permission for both and still having this issue on Ventura